- Ditang Industry Park Yuyao
Offer optimal technical support and machine size selection. Provide tailored efficiency and cost-saving solutions for factory smart systems. Assign technicians for SANTSAI machines installations and trials if needed.
Confirm the contract and initiate the order processing. Conduct follow-ups and oversee the delivery process. Confirm the successful delivery and provide customers with guidance on the use and maintenance of the machines.
Deliver machines promptly with free training and technical support. Offer lifelong service with technicians available for installation and trials. Provide spare parts and a 12-month warranty, excluding wear parts. Ensure lifetime service support.
Our dealer training program offers a three-tiered approach, designed to enhance product knowledge and technical skills in a streamlined learning environment. Each level includes targeted training and performance evaluations, enabling participants to effectively demonstrate their expertise and proficiency.
This training program is conducted online and provides new dealers or new service staff with basic training on products, engines, hydraulic systems and electric systems.
The second level of training provides more detailed knowledge on products, including product operation and maintenance training, along with more in-depth training on hydraulic and electric systems.
The advanced level specifically focuses on main machine components and troubleshooting by model and range.
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